Field Technician – Computing and Peripherals

Description

The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners and network devices.

The job requires the individual to have: ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.

What will you learn

• Ability to build interpersonal relationships, and have a customer centric approach.

• Develop critical thinking and conduct root cause analysis –Problem solving.

• Business Communication, email etiquette.

• Working with office package for reporting and documentation –MS-Word, Excel,PowerPoint.

• Installing and configuring the networking, servers and storage systems.

• Attending to field calls from client and Handle Complaints for system troubleshooting and repairs.

• Knowing the importance of SLAs and Company Processes.

Requirements

Reviews